About Us

about_us_blurb

ICT Services is part of the broader Infoxchange Australia suite of services that delivers technology for social justice.

Infoxchange Australia has been providing information and communication technology support to the not-for-profit sector in Australia for over two decades. The community sector is becoming increasingly reliant on information technology (IT) to perform efficiently. ICT services has developed a framework to assist organisations to improve the efficiency and effectiveness of service delivery. We believe technology has the ability to empower individuals and organisations, connect communities and drive social change when used to its full potential. 
       
Title: See how we're taking digital proficiency to Asia
Title: See how we're taking digital proficiency to Asia
Body:

MeasureIT is an Infoxchange Australia initiative that provides a service for non-profit and community organisations to assist them to make best use of the technology systems that they have in place. This is achieved by developing an ICT Action Plan, performing audits and increase digital proficiency.

The concept has now been expanded into regions across Asia.

Executive Director, Andrew Mahar, was invited to participate in the Civil Society Program at the 44th Asia Development Bank General Meeting held in Hanoi, Vietnam in early 2011. He presented on the work Infoxchange has been doing in the Asia Pacific region over the past twelve months.
 
This included the work conducted with three community service organisations in partnership with Microsoft in India, Indonesia and New Zealand to leverage ICT to develop the capacity of the not for profit and civil society sectors.
 
Infoxchange has delivered a train the trainer program focused on ICT audits and digital proficiency. This has allowed the three organisations to work with other NGOs to build the sector's capacity to use ICT.
 
Andrew also spoke about the work Infoxchange has been doing in Timor Leste. He spoke of the success of the InfoTimor enterprise, which has been operating for five years and employs 20 Timorese in two workshops, one in Baucau and one in Suai.
 
InfoTimor delivered a computer training program for the twenty-seven Sucos (village chiefs) in the Baucau District. This training was carried out over three months and each Suco received a computer for their village at the end of the training program. A similar program is being run in Covalema District. This is important training and skill delivery that will improve the provision of government services across the Districts of Timor Leste.
 
The InfoTimor enterprise does not rely on funding from government in Timor, but it has established a very important role for itself, through supporting government in the districts outside of Dili, to be able to access technology, training and support.
 
 
       

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Title: How we've assisted NGOs to increase productivity
Title: How we've assisted NGOs to increase productivity
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Infoxchange has partnered with Microsoft and Telstra to provide Microsoft Online Services to the community sector in Australia and began offering the BPOS suite as part of the Infoxchange AppPac to NGO's from late 2010.

The suite includes Microsoft Exchange Online for email and calendaring; Microsoft SharePoint Online for portals and document sharing; Microsoft Office Communications Online for presence availability, instant messaging, and peer to peer audio calls; and Office Live Meeting for web and video conferencing.

ICT Services helps organisations migrate their systems into the Cloud to cut down on their business system expenditure and increase productivity. NGO's ranging from small to large organisations have benefitted from ICT Services BPOS/Office365 implementation services, increasing their business productivity and lowering IT costs by utilising the charity pricing that Infoxchange has negotiated with Microsoft and Telstra.

When combined with an ICT Services managed support package, small to medium size NGO's can have all of their ICT needs from business systems in the cloud, computer hardware and software to ongoing support fully managed and taken care of. This means that NGO's and community organisations can concentrate on whats important, their social and business objectives.

                                         

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Title: How we're giving communities an online voice
Title: How we're giving communities an online voice
Body:

Digital inclusion ensures all those in our communities who wish to access new technologies and the benefits that digital inclusion brings are able to do so, irrespective of income, ability or disadvantage." - Andrew Mahar Infoxchange Executive Director.

ICT services have assisted in implementing the Wired Communities at various public housing communities across Victoria, allowing affordable access to technology for residents. The electronic Atherton Community Enterprise (or e-ACE) is Infoxchange Australia’s first and longest running digital inclusion project. 800 households on the Atherton Gardens public housing estate in Fitzroy, Melbourne, were wired up and connected to the Internet with a low cost service, allowing affordable access to technology and training. Recent projects have incorporated wireless mesh technology, which has been successfully implemented and coordinated by the ICT team. 

      

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